Why do I need an assessment?

All new clients must complete a pre-exercise screening form prior to enrolling. This is to ensure that we are made aware of any previous or current injuries, your level Pilates experience, other forms of exercise you may be undertaking and your overall goals in relation to taking the class. You can register as a new client here and get started on your Pilates journey today!

Do you have a makeup policy if I miss a class?

Yes!  Any missed classes can be made up at any time during the SAME term (whether for the same class level or a different class at a similar or lower level), provided that there is space in the class. The make-up policy does not apply across terms and missed classes cannot be credited to a new term.

Unfortunately this option is not available to pre and post-natal clients (other than where there are alternative pre and post-natal classes scheduled) as the nature of the exercises in pre/post natal women are highly modified, which make the standard mat work classes initially unsuitable.

Do you have a minimum number attendees in your class before it's cancelled?

We require a minimum of 5 participants to run a class (4 for prenatal and postnatal Pilates). Please check the online schedule regularly to ensure there are no changes to the schedule. If we must cancel a class, we will notify participants by telephone and/or email and a makeup class will be scheduled or you will be refunded the value of the individual class.

In the event that there are not enough participants to start a class for the term, the class will be cancelled and a full refund will be provided to a nominated bank account for each person who has paid for the term.

Etiquette and health and safety

  • If you have an injury you must inform the instructor so that appropriate modifications can be made so that the exercises are safe.
  • Our instructors reserve the right to deny participation in a class if they feel the client’s health or safety may be compromised, such as when you are sick or injured and wish to still attend.
  • Please arrive on-time for your class, clients who are more than 5 minutes late may be denied entry as you will miss the warm-up which is an essential part of the class and important for your own safety.
  • Please ensure that all mobile phones are turned-off or on silent.
  • Clean socks (preferably non-slip) socks must be worn to each session or class.
  • For group classes, please spray and wipe down all mats and equipment you may have used.