Bookings and Pre-Payment
Pre-booking and pre-payment is required for ALL sessions and classes as space is limited. This includes when attending group classes on a casual basis.
All bookings and term based enrolments must be pre-paid prior to commencing the term or prior to the session.
In the event that there are not enough participants to run a class for the term, the class will be cancelled and a full refund will be provided to a nominated bank account for each person who has paid for the term.
If you have an injury you must inform the instructor so that appropriate modifications can be made to ensure exercises are safe.
Our instructors reserve the right to deny participation in a class if they feel the client’s health or safety may be compromised, such as when you are sick or injured and wish to still attend.
Please arrive on-time for your class, clients who are more than 5 minutes late may be denied entry as you will miss the warm-up which is an essential part of the class and important for your own safety.
Please ensure that all mobile phones are turned-off or on silent.
Clean socks (preferably non-slip) must be worn to each session or class.
For group classes, please spray and wipe down all mats and equipment you may have used.
You must notify the studio at least 24 hours prior to cancelling or changing a studio session (initial assessment, private, duet or semi-private session) otherwise you will be charged the full cost of the session. This includes initial assessment bookings. Sessions can be cancelled online by logging into your MindBody account and cancelling the session from your schedule.
Standing appointments will be booked in an ongoing manner for your convenience. Time-limits apply to pre-bought packages (such as blocks of 10 or 20 semi-private sessions). Sessions not used within the stated time-frame are not redeemable.
Studio clients are entitled to reschedule standing appointments and to put their booking on hold for a maximum of 4 weeks (excluding studio shut-down dates). If you are away for more than 4 weeks at a time the studio reserves the right to offer your session to another client, unless you pay a holding fee.
Studio sessions should have a minimum of 2 people to run as a group. If you are the only client booked in (due to cancellations) you may be contacted & given the following options:
Re-schedule appointment OR
Upgrade to a private session for $20 additional cost.
Enrolments are non-refundable and non-transferable: missed classes which you haven’t been able to make up (see missed-class make-up policy, below) cannot be refunded or credited to future terms.
Please abide by the posted level of the group class. Please register for classes that meet your level of ability. If in doubt, ask your instructor whether the class you intend to do as a make-up or otherwise is suitable for you.
The group class schedule is subject to change from term to term, with new schedules being available 1-2 weeks prior to the end of an existing term. While we will endeavour to maintain the same timetable, this will depend on instructor and room availability and the demand for classes.
Body Intelligence requires a minimum of 5 participants to run a class (4 for pre-natal and post-natal Pilates). Please check the on-line schedule regularly to ensure there are no changes to the schedule. If we must cancel a class, we will notify participants by telephone and/or email and a make-up class will be scheduled or you will be refunded the value of the individual class.
In the event that there are not enough participants to start a class for the term, the class will be cancelled and a full refund will be provided to a nominated bank account for each person who has paid for the term.
Any missed classes can be made up at any time during the SAME term (whether for the same class level or a different class at a similar or lower level), provided that there is space in the class. The make-up policy does not apply across terms and missed classes cannot be credited to a new term.
You must notify the studio at least 24 hours prior to cancelling or changing a studio or reformer session (initial assessment, private, duet or semi-private session) otherwise you will be charged the full cost of the session (late cancel). If you know ahead of time that you cannot make a class please cancel it on the app.
We realise that sometimes things come up that are out of your control, such as illness. Please contact the studio at firstname.lastname@example.org to see if there is a session available to make up a late cancellation. This will be strictly in a class before your next scheduled session not instead of it and will be subject to availability in semi private/ reformer classes that week