Body Intelligence understands how important your privacy is. This privacy policy (the “Privacy Policy”) sets out the privacy policies and practices for Ralene Woodbury and its subsidiaries and affiliates (collectively, “Body Intelligence”) with respect to how Body Intelligence collects your personal information. It also describes how Body Intelligence maintains, uses, and discloses personal information. This Privacy Policy applies to information collected from you by Body Intelligence via the Site. This Privacy Policy also sets out how you can access certain information that Body Intelligence may collect about you.

In this Privacy Policy, personal information means information about an individual whose identity is apparent or can be reasonably ascertained from the information as further defined under applicable privacy laws (“Personal Information”).

Body Intelligence is committed to managing your Personal Information openly, transparently and to keep your Personal Information safe, and in accordance with the Privacy Act 1988 (Cth), including:

a) to comply with the Australian Privacy Principles (APPs);

b) to ensure that we manage your Personal Information openly and transparently;

c) only collect Personal Information from you that we need in order to fulfill your request and offer you the best possible service and experience;

d) to tell you how we might use you Personal Information;

e) to let you know if we need to disclose your Personal Information to anyone else (including anyone outside of Australia) and if so, in what circumstances this might occur;

f) to keep your Personal Information secure;

g) to respond promptly and appropriately to any incident where your Personal Information may be compromised, including where your Personal Information is lost, or subject to unauthorized access, modification, use or disclosure or other misuse;

h) to promptly respond to any request by you not to receive direct marketing materials from us; and,

i) to ensure that, where appropriate, you can access and correct your Personal Information.

Please note that the Site may contain links to other third-party websites that are not controlled or operated by Body Intelligence. All of these third parties are listed in section 4.4 of this Agreement. This Privacy Policy does not apply to such third-party websites, and Body Intelligence is not responsible for the content of such third-party websites or the privacy practices of such third parties. Body Intelligence encourages you to request and review the privacy policies of any third parties upon disclosing your Personal Information to such parties or when visiting such third-party websites.

1. Consent of Collection of Information. By submitting Personal Information to Body Intelligence and its Site or any of its service providers, you agree and consent to the collection of your Personal Information and consent to the use, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy. You may always refuse or withdraw your consent by contacting Body Intelligence at pilates@bodyintel.com.au. You understand that if you withdraw your consent, Body Intelligence may not be able to continue to offer its services and provide its information to you.

2. Children Under 18. The Site is not intended for children under eighteen (18) years of age. No one under age 18 may provide any Personal Information to or on the Site. Body Intelligence does not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on the Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of the Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If Body Intelligence learns we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe Body Intelligence might have any information from or about a child under 18, please contact us at pilates@bodyintel.com.au.

3. Revisions to this Privacy Policy. Body Intelligence reserves the right, in Body Intelligence’s sole discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. Body Intelligence will treat your continued use of the Site following such revision as your acceptance of the revised terms. All revisions will be posted to the Site and will apply to any Personal Information collected on or after the date posted. Body Intelligence will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your Personal Information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law.

4. What Personal Information does Body Intelligence collect and how is it processed?

4.1 What do we collect? Body Intelligence may directly collect your name, address, phone number and email address. There may be other information you provide but that will not be collected by Body Intelligence and instead will be collected by the third parties Body Intelligence works with as outlined in 4.4.

4.2 Email. We may send you a newsletter or other promotional materials through email. We will only contact you through our newsletter for promotional or informational purposes. Subscribing to our newsletters is optional and you will always be able to unsubscribe.

4.3 Phone Number. We may collect your phone number and we may contact you via phone to contact you or if we feel there is information which would be beneficial to share with you. In accordance with everything outlined in this Privacy Policy, if you do not want to be reached by phone, you can ask us not to contact you via phone or you can choose not to share your phone number.

4.4 Third Parties. Body Intelligence may work with third party applications in order to provide you with the best services on the Site. These organizations may collect Personal Information from you in order to provide you with the services, including your name and contact information. Specifically, the third parties Body Intelligence may work with on the Site are listed below. We’ve included links to their privacy policies to ensure you are comfortable using them.

4.4.1 Zoom: https://explore.zoom.us/en/privacy/

4.4.2 YouTube: https://policies.google.com/privacy?hl=en

4.4.3 Facebook: https://www.facebook.com/privacy/policy

4.4.4 Instagram: https://privacycenter.instagram.com/policy,

4.4.5 Mindbody: https://company.mindbodyonline.com/legal/privacy-policy?,

How will Body Intelligence use your Personal Information? Your Personal Information will be used to provide you with promotional and informative materials and offers and deliver the products and services you can purchase or subscribe to from the Site. Specifically:

5.1. Your credit card information will not be kept by Body Intelligence but instead by one of the third parties listed in section 4.4 above;

5.2. Your name and e-mail address are collected but will not actually be stored on the Site. Any information captured will be processed through third party websites in section 4.4 above;

5.3. Your phone number may be used to contact you via phone if there is information we would like to share which we feel would benefit you;

5.4. If you subscribe to our newsletter your Personal Information will be used to send the newsletter to you;

5.5. If we send you the Newsletter for marketing purposes, we will send you emails about promotions, special events and other information. You can opt not to receive these emails from us by either clicking “unsubscribe” at the bottom of the email when you receive it or by sending an email that includes your email address and a request that you not receive our promotional emails;

5.6. We may use your Personal Information to respond when you submit a question or suggestion to us, or when you request assistance regarding a service or product you purchased.

5.7. We may share your information if we believe in good faith that disclosure of your information is required to protect your safety or the safety of others, to investigate a fraud, or to respond to a government, judicial or other legal request or to comply with the law;

5.8. We may also share certain aggregated, anonymized information with a third-party provider in order to assist us in improving the Site.

5.9. We may share your information with allied health professionals for continuity of care. In most cases this occurs if we refer you to or you are referred to us by another health practitioner. We will always request your consent.

6. Storing Your Personal Information. Body Intelligence’s web service may store your Personal Information when you interact with the Site. Body Intelligence will be happy to delete any of your Personal Information that it holds upon a written request made by you. Your Personal Information will be safely disposed of by Body Intelligence.

7. Storing Your Phone Number. Your phone number will be kept in the phone or contacts database of Body Intelligence and associates. Wherever it is stored, it will always be protected with a password and will never be shared with third parties without your permission.

8. We Play by The Rules. The Site and Body Intelligence abide by all relevant Australian federal and State privacy laws in all aspects of our operations. This Privacy Policy is also compliant with GDPR and CCPA regulations. If you have any questions about our legal compliance, feel free to reach out to pilates@bodyintel.com.au.

9. Do Not Track Signals. Body Intelligence currently does not recognize or respond to browser-initiated Do Not Track (DNT) signals, as the Internet industry is currently still working on Do Not Track standards and there is no accepted standard on how to respond to such signals.

10. Analytics. The Site keeps the following information from your visits to our webpage:

10.1. Visitor information to improve our customer engagement which tells us where and when people visit the Site and how long they stay there; and

10.2. IP information for website and server security.

11. Cookies. The Site uses ‘cookies’ to keep a record of the number of times you’ve visited the Site and how you interacted with the Site during each visit. In addition to this, the Site also uses cookies which are not absolutely essential for your use of the Site. Your continued use of the Site serves as consent for these cookies.

11.1. A cookie is a small text file that gets sent by the servers of the Site to your hard drive and can only be read and interpreted by the Site’s servers. No Personal Information is stored in the cookie and there is nothing on it which can identify you personally.

11.2. Cookies have an important function in how you interact while visiting the Site, ensuring the usability of the Site’s different features, helping the Site understand your preferences, and thus can improve your experience on the Site. If you do not want cookies from the Site, simply adjust the settings in your web browser to disable cookies. This may change the way you access the Site and may also render some of the Site’s features unusable, but of course it is your choice to do so.

12. Disclosure of Personal Information. Body Intelligence will NEVER sell or license any Personal Information we collect from you. Body Intelligence is not liable for any disclosure of your Personal Information by any third party, particularly the ones outlined in section 4.4 above. By purchasing the services and products offered by Body Intelligence, you agree to be bound to and consent to the provisions of our third parties’ privacy policies. In the event that Body Intelligence changes its practices, you will be notified and you will be able to opt-out of Body Intelligence using your Personal Information by contacting us at pilates@bodyintel.com.au.

13. Choice of Laws and Venue. This Privacy Policy and the use of the Site are governed by the laws of Australia and ACT, Australia. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of ACT, Australia. If a dispute arises, we agree to first resolve it through binding arbitration to take place in ACT, Australia.

14. Your Consent. By choosing to provide Body Intelligence with your Personal Information you are consenting to its collection, use and disclosure in accordance with the principles outlined in this Privacy Policy. If you are under the age of 18, you must not provide any Personal Information to us without the consent of your parent or guardian, or as otherwise provided for by applicable law.

15. Protecting Your Privacy. Body Intelligence is committed to protecting your privacy. Security measures, such as using passwords on servers and computers, and locked cabinets where Personal Information is stored have been adopted to protect your Personal Information against loss or theft, unauthorized access, disclosure, copying, use or modification. Online transactions are completed using third party applications outlined in section 4.4 above. Please refer to the third parties’ privacy policies, of which links have been provided above, for clarification on how your transaction and Personal Information will be handled. Body Intelligence makes no promises, warranties or representations about the manner in which your Personal Information is handled by third parties and bears no liability whatsoever for their use of them.

16. Verifying your Identity. Body Intelligence will ask you to verify your identity when you contact us or submit a request regarding your Personal Information. Body Intelligence will ask you to provide sufficient information that allows us to reasonably verify that you are the person who we collected Personal Information about.

17. The Internet Can Be Dodgy. The internet is, by its nature, inherently open and subject to interception of information. We cannot guarantee that the information you provide to Body Intelligence over the internet or otherwise will not be intercepted by third parties while it is being communicated by means that are outside of Body Intelligence’s control.

18. Verifying and Amending Your Personal Information. Body Intelligence tries to ensure that all Personal Information about you that is in our possession is accurate, complete and up-to-date. Please contact us at pilates@bodyintel.com.au to advise us of any changes to your Personal Information. You may request access to the Personal Information held by Body Intelligence at any time or seek to make corrections to it.

19. Resolving your concerns. If you have any questions or concerns about Body Intelligence's Personal Information collection, use and disclosure practices, please let us know at pilates@bodyintel.com.au and we will do our best to help you.

DISCLAIMER

This Disclaimer (the “Disclaimer”), in concert with our Terms and Conditions and Privacy Policy determine the rules of how you can use this Site and any of Body Intelligence’s social media profiles, and how you access our content and services, either as a paying customer or simply a website visitor.

Qualifications. Body Intelligence and its operators may hold the following qualifications and professional certifications related to Body Intelligence: Certified Pilates Instructor. Body Intelligence makes no representations to hold any other qualifications or representations outside of this.

Not Professional Advice. Nothing shared on this Site by Body Intelligence is professional advice. This is simply a compilation of content and services that Body Intelligence is providing. Body Intelligence and its services are not a substitute for professional advice or diagnosis. Please seek professional advice before engaging with our services and clearly understand that Body Intelligence’s services are not a substitute for professional advice.

Video Disclaimer. In engaging with the content and videos shared on Body Intelligence’s Site and other platforms, including Youtube, you hereby release Body Intelligence from any liability related to any injuries or issues which may arise from engaging with, participating in, or viewing this content. YOU ARE RESPONSIBLE FOR YOUR OWN ACTIONS WHEN ACCESSING THIS CONTENT. This content is posted for educational and informational purposes only and is not tailored to you specifically in any way. Please note that this content is simply Body Intelligence’s interpretation and approach, and that Body Intelligence makes no representations about its efficacy and does not promise or guarantee any specific results. Please feel free to connect with Body Intelligence to ask us any questions. All communications should be directed to pilates@bodyintel.com.au.

Social Media. This Disclaimer applies to Body Intelligence’s Site, content, services, and all social media. Specifically:

4.1. Instagram: @body_intel

4.2. Facebook: Body Intelligence Pilates

No Guarantees. You understand that Body Intelligence makes no guarantees whatsoever regarding any results based on any action or inaction based on the information we share or services we provide through the Site. At the end of the day, we will not be responsible or make any promises for what will happen in your life and health.

Intention. The intention of the information we share and post on the Site is for informational and promotional purposes only.

Not a Client. By accessing and using the Site, there is no client-professional relationship created between you and Body Intelligence. You will only be a client once we enter into an agreement regarding the services or when you sign a contract that we send to you, thereby officially creating a professional-client relationship. We hope to work together with you soon, but until we sign an agreement together, you are not a client. By continuing to use the Site, you acknowledge that for the moment, we are just pals.

Mistakes. We are committed to doing our best. All of the content we put on the Site is intended to be as accurate as possible and to be as helpful as possible in providing you our content and services. That being said, please understand that we are human and can make mistakes, and there is a chance (albeit very small) that information on the Site may be inaccurate. If this happens, we will rectify it as soon as it comes to our attention! We will never intentionally mislead you and we are committed to providing you with the best content and services. If you have any issues with this, you are always welcome to stop using the Site.

No Warranties. Body Intelligence makes no promises that the Site or third-party programs we use to offer our services and products will always be operational. If something goes wrong, obviously, we’ll do everything we can to fix it ASAP. We also make no representations or warranties of any kind around any of the content we produce or share on the Site. To the maximum extent permissible by ACT, Australia laws, Body Intelligence disclaims all warranties regarding all information, products and services offered on or through the Site.

Reach Out. Please feel free to connect with Body Intelligence to ask us any questions. All communications should be directed to pilates@bodyintel.com.au.

With Love,

Body Intelligence